What are the conditions for activating whatwatt Cloud?
My Web UI works with the local IP, also MQTT works, and under Services the SD card content works fine.
Whatwatt Cloud was activated in the Web UI via Services, but it does not work (start page: “whatwatt Cloud not connected!”); so I can’t connect to a mobile App.
But after around 15 minutes now it works - sorry, I didn’t have enough patience. Post can be closed.
Hi Rolf,
I don’t think we experienced any cloud outage recently, so I would look for a temporary communication failure close to your mobile, or alternatively between your whatwatt Go and the Internet.
If you experience issues again in the future, it’s best to contact us via the contact form on the main website or simply email us at support at whatwatt ch. A ticket would then automatically be created for you. Just remember to include the MAC/ID of your whatwatt Go. We generally can tell a lot by looking at the device from the remote administration interface.
Best regards, Remek